Business Messaging
Delivering easy, personalized conversations in customers’ preferred channel
Business messaging offers customers a convenient, flexible way to engage with your brand through the apps they use every day. And asynchronous messaging empowers personalized conversations—on their terms, at their own pace.
AI-powered automation and tools for meaningful conversations
Concentrix Business Messaging is a messaging-as-a-service solution, empowering customers to connect with you via their preferred messaging apps—across SMS/MMS, Apple Messages for Business, Google Business Messages, Facebook Messenger, WhatsApp, WeChat, and more. With support from human and automated advisors that are powered by generative AI, you can provide efficient, personalized, and consistently positive experiences for your customers.
Handle contact volume with ease.
Improve cost savings & control budget.
Drive innovation.
Improve CX & grow revenue.
Retain advisors & empower their success.
Ready to explore the possibilities?
Our experts will help you uncover areas of opportunity and build a solution that meets your budget and business needs.
Making conversations flow for a better experience
Messaging Strategy & Roadmap
Establish a holistic and unified messaging strategy, integrating the right mix of AI, automation, and human assistance, with an actionable roadmap that fits with your CX vision, business goals, and AI maturity.Customer Analytics
Analyze customer interactions, journeys, and feedback to identify pain points and target use cases for self-service AI bots and LLM configuration.Tech-Enabled Advisors
Configure and optimize AI-powered response tools to enhance advisor efficiency and productivity and deliver your best customer experience.Automation Studio
Design and build conversational experiences for anticipated customer interactions, ensuring engagement and satisfaction, using LLMs to shape sales and service journeys.Reporting and Insights
Gain insights from comprehensive reports to analyze key metrics and optimize the performance of your advisors.Integration
Connect your systems and data sources, adding valuable context to enhance both self-service and advisor assisted experiences.AI Bot Training
Apply machine learning and fine-tuning techniques to train underlying models for enhanced understanding and effectiveness in responding to customer queries.Bot Optimization
Monitor customer behavior and feedback, alongside the effectiveness of automated experiences, to pinpoint opportunities for improvement.
How we’ve made business messaging work for leading brands.
Featured Insight
Automation Expertise Empowers Customers via Self-Service App
Discover how a leading pharmaceutical company deployed messaging to automate 93% of customer interactions.
Featured Insights
Thought leadership and research to inspire innovative experiences
