Partner with expertise for optimal and accelerated value
Customers are the heart of any business, and they expect exceptional CX. Moving your contact center to the cloud enables you to quickly adapt, shift, and meet customer expectations while also driving your business efficiencies and cost considerations. Concentrix makes cloud contact center transformation easy. Seamless transformation. Always future-ready CX. Accelerated outcomes for your business.
Cloud Contact Center Solutions
Cloud Contact Center Transformation powered by Amazon Connect
Make it easy to engage with your customers in conversations that are natural, personalized, and connected. As an Amazon Connect Service Delivery Partner, we can get you up and running on Amazon Connect quickly.
AI Virtual Assistant
Empower your customers to text or say what they need in their own words with Concentrix’s AI Virtual Assistant. Natural, easy, and context-aware—our technology is driven by conversational AI to take your customer experience to the next level.
Asynchronous Messaging
Let your customers communicate in the channel they likely use most through their day—messaging. Concentrix Asynchronous Messaging enables customers to connect with you and get the information they need, even if they are pulled away from the conversation. They can stop and start without losing the conversation history.
AnyPaaS
With Concentrix AnyPaas organizations can break free from being limited to one CPaaS vendor. AnyPaas allows businesses to adapt, shift and pivot quickly to face any unexpected market changes or service outages. With the ability to switch vendors seamlessly without interruption, it provides the guaranteed redundancy needed to never lose connection with customers.
43%
reduction in average handle time40%
of calls migrated to messaging
8%
improvement in customer satisfaction
Ready to talk about how Concentrix can help you design, build, and run your future CX?
We evaluate your processes and identify the gaps and issues that are preventing you from delivering your best experiences and business outcomes.
Then draw on our expertise, partnerships, process, and governance capabilities to establish the frameworks and dashboards to drive your future success.
And we keep it all running smoothly, continuously tuning and optimizing to reflect changes in your business operations, goals and customers’ needs.
Featured Insights
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Explore how Concentrix + Webhelp and Amazon Connect can support your adoption and implementation of generative AI.
AI-Driven Transformation: How CCaaS Benefits Are Reshaping the Customer Experience
Find out how coupling CCaaS benefits with the power of generative AI can provide smarter self-service options and hyper-personalized CX.
Work at Home Infrastructure as a Service
Ensure your remote work environment is stable, secure, and scalable with a work at home solution that will keep both customers and employees satisfied.
