Contact Center as a Service

 Fast tracking to next-gen CX with confidence

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Partner with expertise for optimal and accelerated value

Customers are the heart of any business, and they expect exceptional CX. Moving your contact center to the cloud enables you to quickly adapt, shift, and meet customer expectations while also driving your business efficiencies and cost considerations. Concentrix makes cloud contact center transformation easy. Seamless transformation. Always future-ready CX. Accelerated outcomes for your business.

Cloud Contact Center Solutions

Cloud Contact Center Transformation powered by Amazon Connect

Make it easy to engage with your customers in conversations that are natural, personalized, and connected. As an Amazon Connect Service Delivery Partner, we can get you up and running on Amazon Connect quickly.

Virtual Assistant

Empower your customers to text or say what they need in their own words with Concentrix Virtual Assistant. Natural, easy, and context-aware—our technology is driven by conversational AI to take your customer experience to the next level.

Asynchronous Messaging

Let your customers communicate in the channel they likely use most through their day—messaging. Concentrix Asynchronous Messaging enables customers to connect with you and get the information they need, even if they are pulled away from the conversation. They can stop and start without losing the conversation history.

AnyPaaS

With Concentrix AnyPaas organizations can break free from being limited to one CPaaS vendor. AnyPaas allows businesses to adapt, shift and pivot quickly to face any unexpected market changes or service outages. With the ability to switch vendors seamlessly without interruption, it provides the guaranteed redundancy needed to never lose connection with customers. 

43%

reduction in average handle time

40%

 of calls migrated to messaging

8%

  improvement in customer satisfaction

Ready to talk about how Concentrix can help you design, build, and run your future CX?

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Design

We evaluate your processes and identify the gaps and issues that are preventing you from delivering your best experiences and business outcomes.

Build

Then draw on our expertise, partnerships, process, and governance capabilities to establish the frameworks and dashboards to drive your future success.

Run

And we keep it all running smoothly, continuously tuning and optimizing to reflect changes in your business operations, goals and customers’ needs.

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