Processes are the foundation of every business, they impact performance across the enterprise. Leading companies reduce waste, simplify tasks and eliminate work through process optimization and apply automation where appropriate. But maximizing your corporate investments by improving operational processes is not always easy.
The EDGE Approach
We utilize our industry-leading EDGE (Engineered Design for Global Excellence) methodology; a continuous innovation approach to process optimization. It’s a proven method to identify process refinement opportunities across channels and the customer lifecycle.
EDGE initiatives typically span multiple processes/functional areas and include:
- Policy optimization
- Process optimization
- Segmenting or pooling of resources
- Contact issues including: avoidance, deflection, routing & optimization
- Training, Quality and Sales programs