Concentrix CORE framework — Our set of unique central platforms establishes essential global and local operational processes for all staff, and standard reporting to confirm adherence.
Digital Recruiting & Onboarding — We find qualified candidates at lower cost by using today’s toolsets in the channels where and when the best job seekers can be found.
Advanced Learning — Onboarding, orientation, training, and ongoing development are enabled with an array of proprietary and third-party tools. Gamification of learning optimizes the speed at which employees master their responsibilities.
Intelligent Agent Assist & Real Time Insights — Operations gamification, QA automation, real-time conversation assistance, digital processes, and robust knowledge assistance provide the support that ensures performance excellence.
Digital Workforce & RPA — Efficiency, compliance, and productivity are increased with automation that performs multi-step processes and transactions on behalf of the agent or customer.
Agent 2.0 — As more interactions are automated, the complex human-executed tasks that remain are crucially important to customer experience. Agents focused on high value customer interactions are equipped with 360⁰ support that ensures success in the digital ecosystem.
Innovation & Ideation — Detailed insights from frontline employees into what is working—or not—in day-to-day activities is second to none. We drive grassroots ideation and innovation, improving outcomes and job satisfaction.
