Our business automation consultants apply years of operations and technology experience to help you achieve customer experience, revenue generation and service optimization goals. They utilize our industry-leading EDGE (Engineered Design for Global Excellence) methodology to design and implement your customer engagement strategy. Leverage our industry experience to drive agile processes, operational innovations and customer engagement transformation.
With our EDGE (Engineered Design for Global Excellence) methodology, we analyze and understand your customer engagement processes to design and realize enterprise-level optimization and automation initiatives. This is supported by our Lean/Six Sigma/COPC capabilities. EDGE also injects Design Thinking and continuous innovation right from the start to ensure that no refinement opportunities (e.g., via contact avoidance, deflection or routing) are left on the table.
Automation has the potential to reduce costs associated with operations, improve process accuracy and increase loyalty across the customer base. We deliver focused front office solutions with workflows and macro/desktop automation that drive improved staff efficiency. Also, by implementing cognitive systems/robotic process automation to replace manual touch points, we help you enhance consistency of output.
As the foundational enabler for process optimization and automation objectives to succeed, we help you implement robust operational analytics to drive business outcomes. Whether your goals are customer experience, revenue growth or cost optimization, we help you establish Voice of the Process analytics and customer contact optimization/self-serve strategies. Use our predictive analytics and forecasting capabilities to garner customer insights that help you fine tune engagement processes.
Behind the scenes, your company completes thousands of basic, time-consuming tasks that often don’t require a lot of independent decision-making. With Concentrix Robotic Process Automation (RPA), software “robots” can quickly automate front and back office processes, enabling you to get more done faster and with fewer errors—without needing to replace or update existing systems.