Automation is now a buzzword for business and industry analysts. It’s picking up further momentum with today’s advances in analytics, cognitive computing and the Internet of Things. However, business leaders have sought seamless and smart business processes even before ERP was the big thing.
Automation involves technology, and optimization targets business processes. It’s not just one tool or application that you’re dealing with. The enterprise and its functional users go off in different directions building a complex web of systems as business requirements evolve over time.
Even with a very sharp strategy and the best technology in place, your processes need to be streamlined, in advance of the systems being implemented. In the Digital Era, both need to be “agile” in real-time as well. As business priorities and realities change, processes must be optimized to weed out their delays, drops and waste.
As a user or a leader, what do you wish for from your business systems?