Customer Intelligence Powered by Data Cloud & Tableau Pulse

Enable data-driven decisions, improve customer satisfaction, and boost retention with a holistic view of customer interactions

Most organizations struggle to gain a holistic view of their customers due to fragmented data ecosystems, legacy resource constraints, and insurmountable technical debt. Our Customer Intelligence solution bypasses all of these challenges, offering a unified, AI-enabled experience that delivers clear and actionable customer insights. Ready for a reimagined data experience?

One comprehensive, Customer Intelligence solution

 Our solution provides a 360-degree view of customer interaction metrics, including marketing activity, sales activity, purchase behavior, customer satisfaction, contact center performance, loyalty, sentiment, and retention—available through a streamlined user interface.

Accelerate
Boost sales with pipeline insights from sales and marketing intelligence.

Optimize
Elevate customer interactions with contact center intelligence.

Transform
Harness customer brand affinity through customer sentiment analytics.

See how we can drive growth and profitability.

The Customer Intelligence Experience

Our solution utilizes a reimagined user experience to make data more accessible (and valuable) enterprise-wide by using the power of generative AI to deliver data in ways that are more personalized, contextual, and smart.

Pipeline Conversion

View early visibility into pipeline gaps to meet revenue commitments.

Cross-Sell/Upsell

Understand customer purchasing behavior to enhancecross-sell and upsell opportunities.

Customer Lifetime Value

Identify your most important customers and their lifetime value.

First Contact Resolution

Understand how quickly you resolve your customers’ issues on the first attempt.

Customer Effort Score

Understand your performance in customer support and the impact on your brand.

Loyalty

Detect customer loyalty and retention rates.

CSAT

Discover overall service levels and take immediate action to improve experiences.

See how Salesforce and Customer Intelligence work together.

improvement in speed to insight

0 -40%

reduction in decision latency

0 -30%

improvement in decision accuracy

0 -35%

Measurable Outcomes

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