We explore the value of empathy and one company’s clever approach to making it real for employees.
In this on-demand webinar, learn ways to use feedback more strategically, to improve CX and the bottom line.
Join us for a webinar focusing on the latest trends in digital behaviors and preferences of today’s customers.
In this on-demand webinar, learn how to use customer feedback to shape experiences while they’re happening.
See what our new research found out about customers’ survey expectations and preferences, and what you can do about it.
Learn how “transformational” technologies can truly transform your contact center.
Most employees think CX is about metric goals, scorecards and monthly incentives. Let’s change that.