CX leaders are under pressure to find solutions to issues that have plagued them for years. Too many obstacles – from VOC teams with insufficient skill sets, to disengaged C-suites, to uninspired strategies – continue to hinder forward progress. Where should CX leaders focus, and what can they do to overcome the most persistent CX challenges, so they can deliver the results the business expects?
In this webinar, John Georgesen, PhD, Concentrix VP of Global Analytics, and guest speaker Faith Adams, Forrester discuss the most pressing CX challenges pros will face this year, guidance for aligning your VOC strategies for success, and winning stories from innovative brand leaders who’ve put these ideas into action. You’ll learn how to:
- Prove the financial impact of VOC programs
- Focus on measuring and acting on the issues that really matter to you and your customers
- Defy internal silos and gain executive buy-in