The pandemic has caused global disruption – to customers, to businesses, to experiences – but what are companies doing about it? More appropriately, what should they be doing?

In this webinar, learn how to think about this situation as an opportunity and what you can do about it immediately, specifically as it relates to Voice of the Customer programs. We’ll also share a framework you can use to evolve your VOC strategies, so they’re better aligned with this new world, and capable of delivering more value to the organization.

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