Nearly every company collects customer feedback, and most of them think of CSAT or NPS as key metrics to “manage to.” But forward-thinking CX leaders are tapping into feedback’s incredible value as a tool for maximizing employee performance and productivity.
How can you use customer feedback as an asset that continually shapes employee mindsets? How can you operationalize it to keep employees engaged and performing at their highest level?
Get answers to these questions and more during this panel discussion, originally held at EITK’s Customer Response Summit 2021 and moderated by Concentrix. You’ll learn about four modern practices for using customer feedback to unleash employee potential, and hear CX leaders from Entergy, Nordstrom, and Air Canada discuss the results they’re achieving. You’ll leave with practical suggestions for putting these powerful practices into action.