Seven out of ten senior executives think technology-driven changes happen too slowly, making it difficult to show business results within expected timeframes. But when initiatives lose momentum, it’s unwise to place the blame solely on technology – especially in VOC programs.
Employee adoption of customer feedback management technology plays a significant role in VOC program success. Without engagement across the organization, no amount of surveys or data will have a big impact on CX.
In this webinar, you’ll learn about a 4-part roadmap that’s been proven to lift and sustain engagement by up to 40%, with clear action steps you can take now.