Read Everest Group’s Pinnacle Model™ Analysis 2019 excerpt, which assesses enterprises’ CX outsourcing strategies.
Concentrix Analytics Climbs to the Top
Concentrix is a Leader in Everest Group’s 2019 Customer Experience (CX) Analytics PEAK Matrix™ Assessment.
Uncovering Digital Trends: Customer Expectations in a Digital World
Get key insights for designing your digital strategy with findings from our latest research.