This year has accelerated the evolution of CX, making digital experiences the norm. Unfortunately, it’s estimated that 6 out of 10 companies are still in the early stages of digital maturity, unprepared to meet their customers’ demands.
How can CX leaders ignite their digital roadmap? By capturing a holistic view of CX that includes the digital customer experience – understanding the customer segments, pain points, desired outcomes and the channels used in digital customer journeys.
In this webinar, you’ll learn valuable insights from our new 2020 Digital Benchmark Research, plus guidance for refining your digital roadmap strategy.