ConcentrixCX Performance Suite

ConcentrixCX Performance Suite

Customer experience shouldn’t just be a number on a scorecard. By providing real-time feedback, you can enable a CX culture change at the frontline. 

Our Performance Suite is a coaching tool that creates closer connections between customers and employees. By powering day-to-day activities with customer feedback, Performance shifts the employee focus away from scorecard metrics and towards the “customer first” behaviors that truly make a difference to the customer experience.  

Download our fact sheet to learn how our Performance Suite can ingrain customer feedback into the fabric of your organization.