These days, when most interactions are virtual, it can be hard to get to know your customers. NPS scores alone aren’t enough, and structured feedback doesn’t always convey how a customer really thinks or feels.
That’s where the ConcentrixCX Media Center comes in! By capturing multimedia customer feedback and enabling real-time playback, employees can see and hear the emotion your customers are feeling.
- Capture and play back multimedia feedback from customer surveys and contact center call recordings
- Build deeper human connections that motivate employees to deliver great customer experiences
- Inspire a “customer first” culture at every level of the organization