ConcentrixCX Digital HealthCheck | Concentrix Fact Sheet

Most customers aren’t happy with their digital experiences. In order for companies to design a roadmap that delivers the interactions that customers want, strategies must be grounded in a holistic understanding of CX, including digital experiences.

Digital HealthCheck, powered by Concentrix, is a pre-packaged benchmarking survey that captures insight about your customers’ experiences, preferences and digital interaction pain points. The findings are analyzed and compared to U.S. national averages, giving you insight into targeted opportunity areas and relative strengths and weaknesses.

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