Closed Loop Strategies for the New World | Concentrix Fact Sheet

Too often, when customers describe a bad customer experience while taking a survey, they have to wait a day or two for someone to contact them to fix their problem.

Enter ConcentrixCX Closed Loop! No more making dissatisfied customers wait for a callback – our Closed Loop module helps you respond in the moment. It intercepts unhappy customers inside the survey experience itself, and offers them human assistance on the spot.

  • Predict and fix poor experiences in the moment
  • Repair relationships with dissatisfied customers
  • Uncover the root causes of rough spots in the customer journey
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