Learn how a leading retailer got a digital-first, omni-always makeover to better connect with customers, with an outcomes-based approach that guaranteed long-term cost savings.
Reinventing Retail Experiences for the 21st Century
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We Do- Strategy – CX Consulting + Design
- Customer Experience Strategy – CX Transformation, CX Model Design, CX Benchmarking, Digital Selling, Customer Loyalty, Customer Research
- Experience Design – Journey Design, Service Design, Touchpoint Design, Human-Centered Design, Product Realization
- Digital Transformation – Self-Service, Chatbots & IVAs, Intelligent Automation, Contact Center Transformation, Enterprise Modernization
- Marketing Solutions – Expertise, Capability, Value
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- Customer Engagement Services – Engagement Services, Revenue Growth Services, Business Messaging, Innovation, Automation & Optimization, Locations & Languages
- Work At Home – Virtual Operating Model, Global Experience, Data Security, Workstation & Network Security, Workspace Security, Secure Payment
- Content Trust & Safety – Protected Experiences, Uncompromised Wellness, Globalized Operations, Focused Innovation
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- Technology – Digital CX Technology
- Digital Self-Service & Cloud – XP Messaging, XP Contact Center, XP Virtual Assistant
- Cloud Engineering – Strategy & Architecture, Cloud Platforms, Cloud Native Services, Cloud Operations, Continuous Innovation
- Digital Engineering – Omnichannel Experience, Immersive Experience, API & Integration Services, Edge Computing, Customer Development
- Experience Platforms – Strategy & Programs, Technology & Innovation, Project Services, Manage & Optimization
- Technology & Systems Integration – Systems Integration, Process Optimization, Enabled Operations, IT Services, API Management & Security
- Analytics & Insights – Customer Experience Analysis, Speech & Text Insights, Operational Analysis, Sales & Revenue Generation, Journey Analytics, Agent Assurance Tool
- Voice of the Customer Solutions – Listen, Analyze, Act, Empower
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- Strategy – CX Consulting + Design
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