Positioned as a Leader in the 2019 Everest Group (CX) Analytics Services PEAK Matrix™
- Analytics technology tools enhance the customer experience across the entire life cycle
- Continued investment strengthens voice of the customer analytics and client journey mapping
FREMONT, CA – May 21, 2019 – Concentrix is positioned as a Leader in the Everest Group CX Analytics Services PEAK Matrix Assessment 2019. In measuring Concentrix capability, Everest Group noted a strong focus on innovation, proven capability in market impact and vision, and a clear investment strategy to further boost its advanced analytics and AI capabilities.
More than ever, CX analytics solutions are being used to drive business value by better understanding customer behavior, improve the bottom line, and increase customer and brand engagement.
“We are delighted to be positioned in the Leader category,” said Jyllene Miller, Concentrix Senior Vice President, Marketing and Emerging Business. “This assessment strongly validates that our investment and capabilities in analytics is differentiated in the market, drives significant value to our clients, and showcases our leadership in the industry.”
“Brands have a growing need to create more personalized, technology-driven solutions for their end-customers,” said Kathy Juve, Concentrix Senior Vice President, Analytics and Consulting. “As a result, clients are increasingly relying on Concentrix to provide the analytics technology, insights, and professional services to achieve these critical objectives.”
“Concentrix emerged as a leader because of its strong suite of analytics tools and partner vendors, focus on advanced analytics and artificial intelligence capabilities, and adoption of a consulting-led approach in engagements. Recent acquisitions have further expanded its capabilities to offer end-to-end analytics services to its clients. With a clear investment strategy and focus on innovation, Concentrix is well placed to help its clients with tailored analytics services and, more broadly, achieve their CX goals,” said Skand Bhargava, Practice Director, Everest Group.
The Everest Group (CX) Analytics Services PEAK Matrix™ report focuses on CX analytics services delivered stand-alone or as part of broader Contact Center Outsourcing (CCO) engagements. A report highlighting Concentrix capability is available for download below: