Innovative Partner Offers & eStore Project for Velocity Frequent Flyer App Increases Customer Engagement
DRIVENxDESIGN, Brisbane Design Awards, has recognized Tigerspike, a Concentrix digital services company, for its excellence with the creative design of the Velocity Frequent Flyer app and the addition of the Partner Offers & eStore project, which provide members with a native mobile loyalty experience that allows them to engage and seamlessly earn points from their device. The feature enables users to utilize Velocity Partner Offers and earn points while shopping online with 200+ global brands. Since the launch of the program, the app has seen a 15% increase in points earned per member.
The innovative Partner Offers & eStore project helped shape a more intuitive user experience that allows members to quickly and easily earn points through offers and achieve any user reward goals mapped out via the app’s “Explore” feature. This contributes to an overall app experience that supports and engages members throughout their end-to-end loyalty journey, thereby providing a better customer experience.
For more information on Tigerspike digital service solutions. click here: https://www.concentrix.com/solutions/experience-design-mobility/