Concentrix Won Six Awards, Including Gold for Innovation
Vienna, Austria – The Stevies International Business Awards recognized Concentrix at the annual gala in Vienna, Austria on Oct. 19. Concentrix won a Gold award for Innovation of the Year for Solv™ Crowdsource Support tool which disrupts the current paradigm of customer service. The winners were selected from more than 4,000 nominations considered from organizations and individuals in 74 nations.
The Innovation of the Year win is a result of our Solv technology. Solv is an innovation that connects customers who have questions or issues about a client’s product or service with “Solvers,” freelancers who know how to resolve the issue. Solv combines the benefits of crowdsourcing with the rewards of the gig economy to create a customer service base with the broad availability afforded by today’s mobile devices.
Solv clients have visibility on ticket data and performance and can assign price per ticket types. This dynamic on-demand model reduces ticket costs by 35-50%, compared to traditional customer management models. Solv satisfies both 21st century consumer and worker challenges while simultaneously augmenting the competitive advantage for global brands. This innovation also gained five awards in the category of Startup of the Year.