Work for Client Nets Best Use of Technology in Customer Engagement
London, UK – Concentrix won an award at the 2018 Engage Awards Gala in London for our success with a global networking client. The Engage Awards believe companies need to cut across their own internal silos, take a more holistic view of their customers, both internal and external and deliver a consistent and appropriate service across all channels, offline, online, social and mobile.
The critical role played by employee and customer engagement to business performance and profitability is being increasingly recognized by organizations across the globe. For Best Use of Technology in Customer Engagement, Concentrix highlighted our Customer Sentiment Tool and Dashboard Tool. These tools give Advisors visibility and autonomy over both the real-time satisfaction of their customers and their own individual skill levels in dealing with those issues. Combined with our other technology, our strategy and our holistic understanding of the business, we significantly improved the experience for our client’s customers.
Since 2009 Engage Business Media Ltd has been helping the global community of leaders in the customer and employee space to devise and implement winning customer and employee engagement strategies. Concentrix is proud to be part of this dedication to excellence in the industry.