North America Customer Centricity Awards Showcase Concentrix’ Winning CX Strategies.
Concentrix won in the category of Crisis Strategy and Management at the North America Customer Centricity Conference and Awards. This online event, held in conjunction with Arcet Global, celebrates the most customer-centric organizations across North America.
Our security solutions for work-at-home agents won recognition in the Crisis Strategy and Management category. With XP Secure Payments and XP Messaging, a customer is conferenced with the IVR (or in the case of chat, to a secure form) to input sensitive financial data without exposing it to work-at-home agents, to alleviate digital security concerns. Data is then transmitted to the agent desktop using robotic process automation and the payment process is triggered to enable the payment.
XP Secure Payments and XP Secure Messaging are components of the Concentrix Experience Platform (XP), which offers contact center and digital self-service solutions in the cloud.
For more information on XP Secure Payments, visit: https://www.concentrix.com/resources/fact-sheet/xp-secure-payments/, and for more information about XP Messaging, visit https://www.concentrix.com/resources/fact-sheet/xp-messaging/.