Concentrix is proud to be recognized as a Representative Vendor in Gartner’s 2019 Market Guide for Voice-of-the-Customer Applications. The report, per Gartner, “profiles the largest and most advanced vendors, helping organizations to compare alternatives” in the space. We’re delighted that, for the first time, the Concentrix enterprise-grade customer experience (CX) management platform and in-house CX Consulting and Customer Success practice have received the acknowledgement in this very competitive market.
“We think this recognition from Gartner validates what our clients have already learned: that Concentrix delivers an enterprise-scale Voice of the Customer solution to clients seeking to put insights and action guidance in the hands of thousands of employees,” said Kathy Juve, the SVP of CX Technology & Insights for Concentrix. “With this report, we believe Gartner has provided a very useful checklist for CX leaders to evaluate their own needs, and Concentrix delivers exceptionally well across the board.”
The Concentrix VOC solution addresses the most pressing challenges for achieving customer centricity and focus within the enterprise. The Concentrix CX platform features Concentrix Connect, which enables clients to garner perspectives from within any digital experience, through any device at any time to gauge the customer’s view of that experience. The Employee Experience (EX) orchestration portfolio leverages the Concentrix legacy of millions of customer-to-employee interactions annually to drive closed loop workflow at scale, to highlight and prioritize the most pressing challenges in our clients’ customer journeys.
Concentrix VOC webpage URL: https://www.concentrix.com/solutions/voc
Source: Gartner, Market Guide for Voice-of-the-Customer Applications, Jim Davies, Ed Thompson, 28 November 2019.
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