Concentrix Intelligent Virtual Assistant (IVA) Platform Wins 2020 Customer Product of Year Award

CUSTOMER magazine award recognizes innovative customer experience technology solutions

TMC announced today the winners of the 2020 CUSTOMER  Products of the Year Award, presented by CUSTOMER magazine. The award highlights products which enable clients to meet and exceed the expectations of their customers. “Every year I am so impressed by each winning company’s dedication to quality in solutions that benefit the overall customer experience – while driving ROI for companies that use them,” said Rich Tehrani, CEO, TMC.

Concentrix delivered multimodal self-service applications at scale and is a market leader in virtual assistant technology. Concentrix’s Intelligent Virtual Assistant uses conversational natural language and enables customers to have human-like conversations with the system. Extensive support for internet standards simplifies integration and offers unparalleled global services support and delivery models.

The results of the 2020 CUSTOMER Product of the Year Award will be published in the 2020 Second Quarter issue of CUSTOMER magazine.

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