Concentrix took home an award for “Best Training Initiative for BPO” for its Gamification and training chatbot solution. Concentrix’ award-winning gamification solution was originally developed to fulfill the objective of training thousands of new hires in the most efficient and cost-effective way. Our chatbot solution train our resources on key scenarios and give them a flavor of chat-based live environment while dealing with end customers.
We have evolved over a period of time in our training delivery methods. Our Gamification solution powered by TALES (Web based application to develop Game shells) makes training more Interactive, Simplified and Digitized while ensuring high knowledge retention and improved performance in customer facing situations.
Our Training Chatbot, allows the staff to train using Role reversal (act as end customer or executive) on multiple scenarios. This has increased efficiency of our training classrooms significantly and increased effectiveness of the trainers.
With thousands of new hires expected to perform competently from the first day on the floor, companies like Concentrix are witnessing differentiating market advantages by investing in training and development.