Concentrix’ Continuous Innovations in CX Win 2 Golden Bridge Awards

Concentrix Recognized for Best New Product and Service

Concentrix is excited to announce its industry-leading Conversation to Insights (C2i) and ConcentrixCX Voice of the Customer (VOC) solutions have been recognized in the 2022 Golden Bridge Awards in the Best New Product & Service Innovation category. The coveted annual Golden Bridge Awards program recognizes and honors the world’s best in organizational performance, products and services, innovations, and more from every major industry in the world, and we are proud to receive such honors.

Concentrix’ C2i solution, which won a Gold, enables superior customer experience, enhances brand visibility and customer advocacy, fosters competitive gain, and increases client engagement levels by focusing on five vectors: consumer insights, brand insights, reputation management, content evaluation, and campaign performance. It combines in-house expertise in multiple areas of social & brand analytics—like data science, data engineering, and NLP— with a flexible engagement model to generate more valuable business outcomes. Its recognition in the Best New Product & Service Innovation category is a testament to the value this solution provides to the industry. Click here or more information on our Analytics solutions.

Concentrix’ industry-leading VOC solution, ConcentrixCX, which won a Silver, was an early leader in combining customer feedback management software with expert in-house analytics services to improve CX. It gathers real-time customer opinion and sentiment and applies artificial intelligence to predict customer behavior and direct staff action. ConcentrixCX is purpose-built to forge deeper connections between brands and customers, and this Golden Bridge recognition reinforces our ability to create better experiences through the powerful combo of tech + human expertise. Click here for more information on our VOC solutions.

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