Leading the Industry with our VOC Solutions
For the fourth consecutive year, GreenBook has named Concentrix one of the top 50 market research firms in its 2019 GreenBook Market Leaders Report. Formerly known as the AMA Gold Top 50, the report provides a ranking of the top market research and customer analytics companies in the industry.
This distinction is the result of Concentrix’s outstanding work in Voice of the Customer technology and analytic services for large enterprise customer experience (CX) programs. Of the more than 240 research companies GreenBook considered, Concentrix ranks #22 (up from #23 in 2018) and is one of two CX technology and research providers recognized.
With its 2018 acquisition of Convergys, Concentrix gained a VOC software platform and development teams, nearly 700 researchers, data scientists and customer experience consultants, and a 30-year legacy in the research marketplace. Its scalable CX survey technology, services and consulting expertise have helped some of the world’s best brands create better experiences and build stronger relationships with their customers.
Concentrix VOC webpage URL: https://www.concentrix.com/solutions/voc