NelsonHall Names Concentrix a Leader in Transforming Business Operations with GenAI Support for Customer Interactions

Read NelsonHall’s NEAT Evaluation for Concentrix: Transforming Business Operations with GenAI

Concentrix was identified as a Leader in NelsonHall’s NEAT vendor evaluation for Transforming Business Operations with GenAI in the GenAI Support for Customer Interactions market segment. This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of 12 vendors offering operational transformation services enabled by GenAI.

As organizations race to harness GenAI to transform operations, this report offers a clear roadmap for success—highlighting proven strategies, market trends, and vendor capabilities that deliver measurable impact today while preparing for tomorrow’s challenges.

The NEAT tool allows you to assess vendor capabilities across a range of criteria, with the specific focus on capability for understanding GenAI requirements, GenAI support for customer interactions, support for BPS service delivery, and developing custom GenAI solutions.

Discover Our Competitive Edge

Concentrix was recognized as a Leader in GenAI support for customer interactions for our:

Framework to help clients identify and implement the most effective GenAI use cases.
Investment in our AI platforms: iXHello™, our GenAI-enabled virtual assistants designed for both CX advisors and customer-facing interactions, and iX Hero, our agentic AI-powered advisor app, built to improve the advisor lifecycle by reducing inefficiencies and enhancing CX.
Long history in managing customer interactions and developing CX strategy, combined with a GenAI Center of Excellence.
Path-to-readiness services, which aim to define clients’ long-term ambitions for GenAI, including content solutions designed to rewrite and format clients’ knowledge bases for use with GenAI.

Access the report today and find out how Concentrix is a Leader in transforming business operations with GenAI support for customer interactions.

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“Concentrix was identified as a Leader in GenAI-Enabled Operational Transformation based on its ability to enhance business process services with its iXHello platform, particularly in customer experience.

It has strong expertise in CX strategy and processes, including building customer service knowledge bases, which closely aligns with the needs of GenAI-driven knowledge systems. As a result, Concentrix is well positioned to deliver GenAI solutions that increase response accuracy and strengthen customer support operations.”