Concentrix Learning Center

Learning Center
As the complexity of the communications industry continues to grow, we understand that you require increased professional training and training-related services to meet your business objectives. Today’s increasingly powerful and cost-efficient speech and voice automation solutions require specialized training in development, implementation deployment, and administration.

Concentrix meets your training needs by providing courses that span all levels of expertise and job function – from contact center managers to directors, from programmers and developers to executives. No matter what your design or development expertise, Concentrix has classes to enhance and grow your knowledge level.

Concentrix Courses
Courses are offered in a classroom, as a webinar, or as e-learning modules. Courses cover product fundamentals including architecture, features, functionality, technologies, and techniques, as well as hands-on programming, configuration, integration, and troubleshooting.

Course registration is available by contacting Christine Juhas at (972) 454-8229 or email training.information@concentrix.com.

Learning Center Location
Concentrix Learning Center – Dallas, Texas
17787 Waterview Pkwy
Dallas, TX 7525-8016, US

Frequently Asked Questions
Q. How do I contact the Concentrix Learning Center?
You may contact the Concentrix Learning Center at the following:

Telephone: (972) 454-8229
Email: training.information@concentrix.com
Fax: (972) 454-8098

Q. How do I register for a course?
To begin the course enrollment process contact the Learning Center by telephone or email. Once your enrollment is received, you will be contacted by the Training Coordinator to finalize your enrollment and tuition payment.

Q. How will I know if I am registered for a course?
You will receive a course confirmation email from the Training Coordinator within 3 to 5 business days upon receipt of your Enrollment Form. If you have not received your confirmation notice within this time, please contact us at training.information@concentrix.com.

Q. Can courses be delivered at my company site?
Yes, the Concentrix Learning Center can deliver training at your site. For more information contact us at training.information@concentrix.com or call us at: (972) 454-8229.

Q. How can I pay for the course?
You will receive a tuition quote in your course confirmation email. This tuition quote must be signed and returned prior to your course start date. You will then receive an invoice for your training tuition. Payment methods are check or purchase order.

Q. Where do I fax the Purchase Order?
Please fax a copy of your Purchase Order to the Concentrix Learning Center at (972) 454-8098.

Q. Where do I send a tuition payment check?
Please send your check to:

Concentrix
Attn: Michelle Campbell
17787 Waterview Parkway
Suite 300
Dallas, Texas 75252

Q. What is your course cancellation policy?
We often have waiting lists for our scheduled classes, so if you need to cancel, please do so as early as possible. Please contact us if you need to substitute your attendance with another participant from your organization.

If cancellation occurs … You are charged …
Up to 10 working days before course start date: No charge
One to nine working days before course start date: 50% of course fee
On the actual course start date or after: 100% of course fee

Course dates are subject to change/rescheduling if enrollment minimums are not met. If the start date of your course changes, you will be notified at least two weeks prior to the original course start date. We recommend that you not book non-refundable airline reservations during this time period.

Q. How do I cancel or reschedule a course?
Course rescheduling is available by telephone or email. Please contact the Concentrix Learning Center at one of the following:

Telephone: (972) 454-8229
Email: training.information@concentrix.com

Q. What is your no show policy?
All registered and confirmed students who do not attend a class are liable for the full tuition fee and will be billed accordingly.

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