Technology vendors have an incredibly strong incentive to ensure their customers achieve desired outcomes when using their products and services. Customer lifetime value, retention, net-promoter, and cross-sell/upsell are all directly related to the customer’s success with your solution.
Many companies have invested in teams of Customer Success Managers to drive expansion and renewal for their most valuable accounts, but believe this diligence is impossible for their other customers. However, with the help of a managed program powered by silo-busting technology, it is possible to ensure all of your customers receive an appropriate level of care, in the moments that matter.
In this 45-minute webinar, we will explore the essential building blocks of a world-class Customer Success program and dispel common myths around what it takes to help your customers be successful. We’ll provide practical tips on how to assess your plan and adjustments you can make to drive retention and customer satisfaction.
What you’ll walk away with:
- Essential components of a successful customer success program
- A maturity model to evaluate your organization against
- Five myths around customer success programs