How to Deliver Real-Time Data with Event-Driven Architecture and APIs
real-time data

PK is now Concentrix Catalyst, the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy, talent, and technology.

According to Forrester’s David Mooter, the demand for real-time data has exploded over the past year due to shifts in consumer behavior. From the need to keep retail inventory information up to date for buy online/pick up in-store, to providing access to real-time patient data for telehealth appointments, traditional point-to-point integration simply can’t coordinate information fast enough to keep up with the market.

However, event-driven architecture coupled with a solid API strategy can make data available in real-time. Join David Mooter and Concentrix Catalyst’s Lou Powell as they demonstrate how APIs create frictionless access to real-time data, delivering more value at the current pace of demand. You will learn:

  • How event-driven architecture enables business transformation and not just technical design
  • Common event-driven architecture design patterns
  • API design patterns that complement event-driven architecture
  • A maturity model for API and event management

Learn more about how we’ve been recognized by Forrester as a Leader in The Forrester Wave™: Loyalty Service Providers, Q3 2021 report.


Senior Analyst, Forrester
EVP, Solutions & Innovation
Better Together: Concentrix and Webhelp are now one company — global CX leader, with an expanded breadth of digital capabilities, high-value services, and generative AI solutions.
This is default text for notification bar