Two Thumbs Up? The Truth About Social Media Feedback

Social media makes it easy for customers to share feedback, and text analytics makes the data more accessible than ever to VOC teams. Companies are eager to leverage social media feedback as a core component of their VOC programs.

But new consumer research reveals some eye-opening insights, exploring where and how people participate in social media and online reviews – as well as insights on privacy, app participation and review behaviors. All of these affect what companies hear about themselves when they listen online.

In this on-demand webinar, you’ll learn more about consumer digital behavior, and how to incorporate social media into your VOC program as an asset, not a distraction.

Better Together: Concentrix and Webhelp are now one company — global CX leader, with an expanded breadth of digital capabilities, high-value services, and generative AI solutions.
This is default text for notification bar