Insurance Industry Series: Cloud Contact Center Transformation Using Amazon Connect

In a recent survey, the number of CIOs from insurers considering a significant expansion of cloud technologies increased more than 50% in just one year. Digital transformation continues to revolutionize the Insurance industry, and for many companies, legacy contact centers can’t keep up. Moving from an on-premise contact center to the cloud can deliver remarkable benefits to your customers and your business, including improved service resiliency, flexibility, and lower costs. The trick is knowing where to begin and what steps can make your migration quick and stress-free.

In this first webinar of an Insurance industry 3-part series, you will learn:

  • Why legacy contact centers are failing customers
  • How cloud managed services models can accelerate modernization and CX differentiation
  • How to take a crawl/walk/run approach to cloud migration
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