Clinical Business Intelligence Delivers Personalized Care
Clinical business intelligence drives personalized care

Improving care efficiency lies at the heart of major changes in healthcare organizations across the country. From reducing hospital readmissions to proactive total health management initiatives, the need to leverage clinical business intelligence to gain patient insights and deliver a seamless human experience has never been greater.

I joined thought leaders from across disciplines at Concentrix Catalyst—healthcare, advanced analytics, and experience design—to address how to transition to a value-based environment throughout the care continuum. Check out the video below where we dive deep into how healthcare organizations can leverage clinical business intelligence to inform not only in-hospital efficacy of care but also at-home preventative and chronic care management. Through a digital customer profile and virtual care, we share a defined path to promoting patient health and wellness while driving down costs.

About the presenters

K.G. Subramanian serves as VP of Healthcare Solutions at Concentrix Catalyst. His penchant for technology and deep experience in the healthcare sector enables him to craft solutions that deliver value for clients. Prior to his work at Concentrix Catalyst, he was a co-founder and CTO of PluralSoft, a healthcare analytics platform company.

Colin O’Neill serves as VP of Experience Design at Concentrix Catalyst. He embodies connected experience and expertise, bringing multiple disciplines together at the intersection of design, technology, and business. Colin is inspired to help clients bring a customer-informed perspective deep into the systems and stories that define their business.

Paul Lajeunesse has twenty-five years of executive-level experience helping clients improve cost, efficiency, revenue, and quality outcomes via high-value strategic technology, infrastructure, and software solutions and services in healthcare.

Better Together: Concentrix and Webhelp are now one company — global CX leader, with an expanded breadth of digital capabilities, high-value services, and generative AI solutions.
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