Webinar

Next-Gen Customer Care: Beyond the Contact Center

Learn how to transform your customer engagement with AI and Salesforce

Technology can enable amazing customer experiences, but there’s a gap to bridge.

While spending on CX technology has surged, CSAT scores haven’t kept pace. With AI becoming mainstream, 2025 promises another year of rapid change—bringing both challenges and opportunities to unlock the value of every customer interaction.

Join Concentrix and Salesforce to discover how these global CX AI leaders are helping organizations like yours deliver next-gen customer care today.

business process transformation

Watch this webinar to gain insights into:

  • Explore CX AI use cases that drive measurable business impact.
  • Learn how Agentforce accelerates CX performance improvements.
  • Activate data for personalization and journey orchestration.
  • Break down silos and take the first step toward transformation.

Speakers:

Colin O’Neill

Sr. Director of CX Strategy, Concentrix

Jay Noble

Managing Director, Global Salesforce Practice, Concentrix

Ian Douglas

Director, Partner AI & Data Solutions, Salesforce