Loyalty Leaders: State of Retail

State of retail

The world’s #1 CRM and loyalty services firm

Concentrix Catalyst, the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy, talent, and technology. 

Salesforce and Concentrix Catalyst are joining forces for an exclusive video series on leading with loyalty. In episode one, we dive into the state of loyalty in retail today and what the world’s most customer-obsessed brands are doing to remain relevant.

Loyalty leaders, episode one: State of retail
  • The market drivers that are pushing a refocus on loyalty.
  • How retailers are evolving their loyalty programs with unique mobile technology.
  • Why younger generations are looking for genuine emotional connection to brands.
  • Proven technologies and strategies for omnichannel and hyper-personalization by leading loyalty programs.

SPEAKERS

JODI RAUSCH
Managing Director, Integrated Loyalty Solutions at Concentrix Catalyst
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