The customer feedback landscape is undergoing rapid change, expanding beyond traditional surveys to include conversational feedback. Some organizations’ VOC programs are already beginning to feel the pressure.

Unable to get enough of the right feedback at scale, nor analyze and interpret it for measurable business impact, they’re also falling short of customers’ expectations.

In this 15-minute webinar, originally presented at EITK CustomerCONNECT 2020, learn how to map out bold new strategies that unleash the power of unstructured data.