The future of work in customer service is all about how humans work alongside AI to create great customer experiences where customers feel understood and valued. Companies that ‘get it’ understand that AI is not a replacement but rather an enabler for the emotive responses that humans do best–the challenge they face is how to effectively blend AI and human interactions that are empathetic and meaningful for the customer.

Watch this On-Demand session to learn about:

  • What does AI mean for the contact center
  • Where is empathy important
  • How to optimize the customer experience