Watch this PACE Insights videocast with Andy Bird, Concentrix VP of Product Strategy, and learn how to leverage AI in the contact center to create exceptional customer experiences.
- What We Do
SERVICESAt Concentrix, we help you look at your CX challenges differently, to create innovative solutions that deliver exceptional experiences and drive better performance.Journey Design, Service Design, Touchpoint Design, Human-Centered Design, Product RealizationOmnichannel Engineering, Immersive Experience, API & Integration Services, Edge Computing, Custom DevelopmentStrategy & Programs, Technology & Innovation, Project Services, Manage & OptimizationIntelligent Operations, Process Intelligence & Automation, Test Automation, Intelligent Automation, Cybersecurity, Experience Assurance
Cloud Engineering, Intelligent Automation, API Management & Security, Conversational AI, Contact Center Modernization
Intelligence Strategy, Data Engineering, Advanced Analytics, Business Insights, Marketing Analytics, Customer Analytics, Operational Analytics, Process Intelligence & Optimization, Compliance & Risk Analytics
Marketing Solutions, Revenue Growth Services, Customer Care, Technical Support, CollectionsProtected Experiences, Uncompromised Wellness, Global Operations, Focused Innovation
YOUR INDUSTRY. OUR EXPERTISE.
Startup or market leader. Tech titan or service superstar. Whatever your business, wherever you operate, the chances are Concentrix has been there and done that. If good enough is never good enough for you, Concentrix is the partner you need to reimagine your CX future.
The more you know, the better your customer experience. So we gathered the most valuable ideas, materials, and tools to benefit your business, all in one place.
- About Us
We pledge to challenge conventions, create experiences beyond expectation, and deliver outcomes unimagined, for our clients, their customers and staff.