Consumer choice continues to reshape healthcare with lasting impacts for the traditional model. Retailers, private equity, and non-traditional disruptors—these new economy companies excel at a consumer-centric, digitally mature, and highly agile care model that threatens to upend healthcare as we know it. Many incumbent providers are now playing catch-up as they seek to reimagine care delivery and meet the challenges of today’s “connected consumer.”
Watch our 45-minute virtual event on consumer-centric healthcare to discover emerging healthcare trends from thought leaders at Adobe, Microsoft, and Concentrix Catalyst, including:
- How to compete in the new healthcare economy to meet rapidly shifting consumer needs.
- Why customer insights have become a main driver of digital engagement.
- What the new healthcare customer looks like and the CX that wins their share of wallet.