Consumer-Centric Healthcare: Reimagining Care Delivery for the Connected Consumer
Consumer-centric healthcare

Consumer choice continues to reshape healthcare with lasting impacts for the traditional model. Retailers, private equity, and non-traditional disruptors—these new economy companies excel at a consumer-centric, digitally mature, and highly agile care model that threatens to upend healthcare as we know it. Many incumbent providers are now playing catch-up as they seek to reimagine care delivery and meet the challenges of today’s “connected consumer.”

Watch our 45-minute virtual event on consumer-centric healthcare to discover emerging healthcare trends from thought leaders at Adobe, Microsoft, and Concentrix Catalyst, including:

  • How to compete in the new healthcare economy to meet rapidly shifting consumer needs.
  • Why customer insights have become a main driver of digital engagement.
  • What the new healthcare customer looks like and the CX that wins their share of wallet.


Kathleen McGrow
Chief Nursing Information Office, Microsoft
Tom Swanson
Healthcare Strategic Marketing, Adobe
John Conmy
Managing Director, Healthcare Experience and Innovation, Concentrix Catalyst
Julie Wotruba
Senior Director, Strategy Consulting Insights, Concentrix Catalyst
Better Together: Concentrix and Webhelp are now one company — global CX leader, with an expanded breadth of digital capabilities, high-value services, and generative AI solutions.
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