When only 15% of executives rate the ROI from their VOC programs “high” or “very high,” there’s clearly a problem. Change is needed, and quickly.
Closed loop – following up with customers after they provide feedback – is a quick-hit opportunity for improvement. Progressive CX leaders have moved beyond post-survey callbacks into new territory: in-the-moment experience orchestration that is scalable, more effective and expected by customers.
Join this 30-minute webinar from Concentrix and CXPA to learn what today’s customers want, a 3-part roadmap for closed loop evolution, and success stories from leading brands.