Citizen and Customer Engagement with Amazon Connect

Citizens’ service expectations have never been higher, and government agencies need to reimagine citizen and customer engagement and care operations for the new digital-first experience.

Early adopters of cloud contact center services have reaped incredible benefits, including faster time to market for new digital services, improved service continuity, flexibility to scale up and down for extreme variations in contact volume, and increased satisfaction by enabling citizens to engage in their channels of choice.

In this webinar for state and local government agencies, presented jointly by Amazon Web Services (AWS) and Concentrix, you will learn about:

• CX trends and best practices in state and local government
• Insights on how cloud contact center services deliver citizen engagement and the experience your customers demand
• Benefits of launching a cloud contact center as a fully managed service