AN ORIGINAL SERIES FROM CONCENTRIX CATALYST, IN PARTNERSHIP WITH ADOBE
Healthcare organizations face stark new realities. Retailers, tech titans, and digital insurgents are looking to remake the industry. To drive patient loyalty in healthcare and reduce customer attrition to companies like Walmart, Amazon, and Teladoc, traditional healthcare payers and providers must raise their game and make consumer engagement a strategic priority.
Join the Forrester recognized loyalty team at Concentrix Catalyst, along with Adobe and Katie Martell, as they outline a vision for patient loyalty in healthcare.
In this interactive session, they explore:
- Loyalty’s impact on the healthcare bottom line.
- The leading payers and providers who are reimagining patient loyalty through a deeper sense of engagement.
- How healthcare organizations can tap into loyalty best practices and better leverage their existing capabilities.
- Ways connected membership enables omni-channel engagement and creates deliberate and curated journeys that deepen relationships and foster differentiated value.
PK is now Concentrix Catalyst, the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy, talent, and technology.
Head of Industry Strategy & Marketing – Health & Life Sciences, Adobe
Senior Principal, Integrated Loyalty Solutions