The Power of AI Adoption: FinTech LIVE London 2024

Elevate Your Business Operations with AI

Today, more businesses are beginning to implement AI in their operations to maintain a competitive edge and position themselves as innovative thought leaders. In fact, AI adoption has become more widespread across diverse sectors, with 73% of US companies already implementing AI in some areas of their business.¹

At this year’s FinTech LIVE in London, Concentrix Catalyst’s Gerald Pullen provided attendees with an expert perspective on how AI can propel businesses forward in ways that weren’t possible until now.

One of the key advantages of AI is its ability to create a frictionless buyer’s journey, enhancing customer experiences and potentially increasing revenue. Additionally, AI can significantly boost productivity without the need for additional staff, with expectations of improving employee productivity by up to 40%.²

The impact of AI extends across various business functions. For instance, in human resources departments, companies report seeing the largest share of cost decreases, while supply chain and inventory management show the most common meaningful revenue increases of 29% compared to other companies that haven’t adopted AI.³ These tangible benefits are driving the growing interest in AI adoption across industries.

This efficiency gain is particularly valuable in today’s competitive business landscape. Pullen also highlighted how solutions like iX Hello can revolutionize fragmented, siloed approaches by transforming them into centralized and cohesive systems.

This integration is crucial for businesses looking to streamline their operations and improve overall efficiency. The impact of AI extends across various business functions. These tangible benefits are driving the growing interest in AI adoption across industries.

As AI technology continues to evolve, its potential applications are expanding. From improving decision-making processes to creating personalized customer experiences, AI is reshaping how businesses operate and compete in the global market.

Watch the fireside chat to discover the power of AI and how it can help your business surpass revenue and productivity goals.

¹ “The Rise of AI in Business,” Michael Gavin, WD Strategies, November 15, 2024.

²  “How The Rise Of The AI-Enabled Employee Will Impact Career Success,” William Arruda, Forbes, August 4, 2024.

³ “Revenue Organizations Using AI in 2024 Reported 29 Percent Higher Sales Growth than Their Peers,” Gong, PR Newswire, November 21, 2024.