Game-changing innovations powered by the metaverse, AI, and Web3 are paving the way for a pivotal, brand-defining era of emerging technologies that will enable a new, disruptive experience economy.
In this short video series, James Kim, Managing Director of Design at Concentrix Catalyst, shares insights on how brands need to be thinking about designing experiences made possible by the convergence of physical and virtual worlds.
A look back at how past technology supercycles have changed the way people satisfy basic human needs, and how this has helped brands to unlock new opportunities to reinvent experiences.
Discover how technology is set to reshape the ways people can express themselves, and how brands can tap into this basis human need to create new and immersive experiences.
Drawing on automotive examples, James talks about how human buying behaviors are changing, with new concepts emerging, changing the way people own products and consume experiences.
Find out how brands can be thinking differently about the way they provide support to customers, including new ways to provide help in the moment of need.
Learn how new technologies will enable experiences that will help to create value and shape the future of loyalty.
Getting started? Here’s how to get your leaders aligned behind a common vision for the future of CX for your business.