Artificial Intelligence (AI) is the science of training systems to emulate human tasks through learning and automation. Discover how AI technology can help increase your agents’ productivity while optimizing the customer experience.
SERVICES
At Concentrix, we help you look at your CX challenges differently, to create innovative solutions that deliver exceptional experiences and drive better performance.CX Transformation, CX Model Design, Customer Research, Voice of the Customer
Journey Design, Service Design, Touchpoint Design, Human-Centered Design, Product RealizationOmnichannel Engineering, Immersive Experience, API & Integration Services, Edge Computing, Custom DevelopmentStrategy & Programs, Technology & Innovation, Project Services, Manage & OptimizationIntelligent Operations, Process Intelligence & Automation, Test Automation, Intelligent Automation, Cybersecurity, Experience AssuranceCloud Engineering, Intelligent Automation, API Management & Security, Conversational AI, Contact Center Modernization
Intelligence Strategy, Data Engineering, Advanced Analytics, Business Insights, Marketing Analytics, Customer Analytics, Operational Analytics, Process Intelligence & Optimization, Compliance & Risk Analytics
Marketing Solutions, Revenue Growth Services, Customer Care, Technical Support, Collections
Protected Experiences, Uncompromised Wellness, Global Operations, Focused InnovationINSIGHTS
The more you know, the better your customer experience. So we gathered the most valuable ideas, materials, and tools to benefit your business, all in one place.
ABOUT US
We pledge to challenge conventions, create experiences beyond expectation, and deliver outcomes unimagined, for our clients, their customers and staff.