e-Book
A Deep Dive on How to Measure Customer Success Performance
A Customer Success Strategy: Your Path to Retention and Growth
Has your company adopted a customer first mindset? Unfortunately, for many employees, customer experience (CX) is just a number on a scorecard.
This type of thinking contributes to a pervasive frustration with CX—and with Voice of the Customer (VOC) programs, in particular. To create real change and tangible outcomes for your company, CX must be ingrained into the very fabric of your company’s culture.
In this e-book, you’ll learn a 7-point methodology for making CX—and more specifically, VOC feedback—an embedded part of your company’s DNA.
Thanks for your interest!
In our e-Book, A Deep Dive on How to Measure Customer Success Performance and What Reporting Matters, we explore what it takes to implement and measure an effective customer success strategy, including:
- The difference between customer success, customer service, and renewals.
- The role of a customer success manager.
- How customer success performance connects onboarding, adoption, and expansion priorities.
- What data is critical for benchmarking performance and reporting outcomes.
- How to map out the top key performance indicators (KPIs) you should be measuring.
- How to utilize reports to maximize team performance.
- Customer success do’s and don’ts.
- Case studies to illustrate the real-world impact of effective customer success strategies.
Ready to propel your customer success to the next level?