WHITEPAPER
3 Ways to Modernize Banking and Financial Services CX Journeys
Meet the Demand for Modern Banking
Banking is transitioning to a new era. Digital and traditional banking methods are blended, operational efficiency is table stakes, and customers have higher expectations than ever before. However, many banking and financial services companies are falling short on how to transform their services to deliver on customer expectations for a modern banking experience.
Since financial services brands are lagging behind other industries when it comes to adopting CX technology advancements—and keeping pace with improvements to the technologies they do have in place—customers often have more frustrating and difficult experiences with their banks than other sectors. Banking and financial services companies need to level up their CX in order to meet the customer demand for modern banking experiences. And this whitepaper will show you how.
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Key Takeaways
In this whitepaper, we take a deep dive on what banking and financial services companies can do to achieve a modern banking experience by examining:
- How to shift to a customer-centric approach to CX technology adoption
- Focus areas to help better manage call volume, reduce costs, and improve CX
- Common causes of higher human-assisted interactions
- Benchmark data of the current state of CX in banking and financial services