e-Book
12 Key Performance Indicators for Every Renewal Program
How to Measure True Renewal Program Performance and Drive Future Results
How strong is your renewal program? You may think you know the answer based on a few statistics and anecdotes from your sales team, but these measures are often inconsistent and rarely instructive on how to improve the overall business. If you aren’t careful with your time periods, you can easily misstate your results.
Renewal Opportunity, Renewal Rates, and Sales Process metrics are critical to building a renewal dashboard that provides an accurate, consistent assessment of historical performance. These metrics enable thoughtful analysis of trends and allow you to compare performance across products, geographies, and channel partners.
Read our e-book for a dashboard of the 12 key performance indicators for every renewal program, which provides a clear view of how to measure true renewal performance, along with insight into how to drive improvements—and future revenue.
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Key Takeaways
We believe that the real yardstick on renewals performance lies in a comprehensive set of key performance indicators (KPIs) that can tell a much broader story, to reveal:
- Performance over time and across teams, product lines, and geographies.
- Trends and information about customer buying habits.
- Key levers for driving future performance.